Refund Policy

Effective Date: May 8, 2026

At SwoniGa Pro, we strive to provide reliable, high-quality digital products and services. Due to the digital and subscription-based nature of certain services we provide, this Refund Policy explains when refunds may or may not be granted.

1. Digital Service Nature

Services and digital products provided by SwoniGa Pro may be delivered electronically and, depending on the service, may become available immediately after purchase, activation, or delivery.

Once a digital service has been activated, accessed, delivered, or substantially provided, the service may be considered partially or fully consumed.

2. Refund Eligibility

Refunds may be considered in the following situations:

• A duplicate payment was made accidentally.

• An order was canceled before the service was activated or provided.

• SwoniGa Pro is unable to deliver the purchased service due to an issue caused directly by SwoniGa Pro.

• A refund is otherwise required under applicable law.

Approved refunds will generally be processed using the original payment method whenever possible.

3. Non-Refundable Situations

Refunds will generally not be provided for:

• Digital products or services that have already been delivered, activated, accessed, or used.

• Change of mind after a service has been activated or provided.

• Failure to use the service after purchase.

• Delays or issues caused by inaccurate customer information or failure to follow provided instructions.

• Temporary interruptions caused by maintenance, technical issues, or third-party providers outside our reasonable control.

• Services that have already been used or substantially consumed.

• Requests that do not meet the conditions of this Refund Policy.

Nothing in this section limits any refund or cancellation rights that cannot legally be excluded under applicable law.

4. Service Issues

If you experience a technical problem or believe that a purchased service is not functioning as described, please contact our support team as soon as possible.

We may request relevant information, screenshots, order details, or other reasonable information to investigate the issue.

Where appropriate, we may attempt to resolve the issue, restore access, replace the affected service, extend the service period, or provide another appropriate solution before considering a refund.

5. Cancellation Policy

Customers may request cancellation where cancellation is available for the applicable service.

For subscription services, cancellation generally prevents future renewals but does not automatically entitle the customer to a refund for the current billing period, unless otherwise stated in the applicable offer or required by law.

If a cancellation request is made before a service has been activated or provided, a refund may be considered depending on the circumstances.

6. Chargebacks & Payment Disputes

Before initiating a chargeback or payment dispute, we encourage customers to contact SwoniGa Pro directly so that we can attempt to resolve the issue professionally.

Customers are expected to provide accurate information when submitting payment disputes.

Fraudulent, abusive, or unauthorized chargebacks may result in suspension or refusal of future services, subject to applicable law.

7. Refund Processing Time

If a refund is approved, it will generally be issued to the original payment method whenever possible.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.

SwoniGa Pro is not responsible for processing delays caused by third-party payment providers or financial institutions.

8. Contact Information

For refund requests, cancellations, or billing questions, please contact us:

SwoniGa Pro
15442 VENTURA BLVD. STE 201-2559
SHERMAN OAKS, CA 91403
United States

Email: Contact@swoniga1pro.store